The 2011 FDIC National Survey of Banks' Efforts to Serve the Unbanked and Underbanked

During 2011 and part of 2012, the FDIC conducted a second nationwide survey of FDIC-insured depository institutions to assess their efforts to serve unbanked and underbanked individuals and families. This survey focuses on banks' basic transaction and savings account programs, auxiliary product and service offerings, financial education and outreach efforts, and perceived challenges as obstacles in offering financial products and services to unbanked and underbanked consumers.